Seamless Service

You’ve met with our Viewpoint design team. Made design decisions. Paid a deposit. You’re excited, probably a bit impatient, and you’re thinking—now what? Now is the time Viewpoint Concierge Service really begins to shine. And it all begins with transparency.

To start, you will be given private access to your very own job portal through a robust software program called Builder Trend. It is your 24-hour-a-day connection to everything that’s happening on your job. You’ll see the scheduling. Delivery dates. You can review project details you may have forgotten. Look over pictures of how your job is progressing.

You’ll also be given key points of contact with actual human beings. Your Project Coordinator is in charge of all things scheduling. Your Field Manager is the “face” of your job and in charge on site. When you have questions, and you will, it comes with the job, those two key contacts will have the answers. You’ll be able to communicate with them through your private portal any time of day.

We have a passion and a commitment to go above and beyond, to exceed expectations on every job. We prove that passion by performing at a higher level and providing a higher level of service. We call it Concierge Service because it is all about you. It’s open, transparent, and  designed to cater to your individual needs on your one-of-a-kind, home improvement project.