Q: Once I commit to the redesign, what’s the process really like?

You’ve made the big decisions—finalized the design, selected your tile, cabinets, and countertops, and paid the deposit. The vision is clear. But naturally, the next question is: What happens now?

“It’s a fair question,” says John Ried, owner of Viewpoint Design and Installation. “Once a client signs on, our job is to make sure they feel informed, supported, and completely in the loop—every step of the way.”

The first person you’ll hear from is your dedicated project coordinator. They’ll introduce themselves, ask a few key logistical questions—like gate codes, preferred hours for work, and any final logistical considerations—and walk you through what’s coming next. Then, you’ll meet Roberto, your on-site Field Manager. You’ll also receive a Post-Closing Sheet with contact info, project logistics, and a warm thank you from the team.

“Service is where we separate ourselves,” Ried explains. “Not just during the sale—but before, during, and after the project is complete. Home improvement projects have a lot of moving parts. Keeping schedules straight, deliveries on time, contractors on task, and monitoring quality on site—it’s what people expect and very often don’t receive with other projects.”

Viewpoint solves that with a sophisticated software program that gives clients 24/7 access to their job. It shows a complete calendar of action items, photos, progress updates, even private messaging to enhance communication and eliminate email miscues.

“We know renovations can be overwhelming,” says Ried. “That’s why our process is built to make things feel clear, steady, and stress-free from start to finish.”